Effective Date: 15-07-2025

1. Introduction

Online Tailors (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://onlinetailors.co.uk or use our tailoring services.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact details (email address, phone number)
  • Billing and delivery address
  • Payment information (processed securely through our payment providers)
  • Order history and preferences
  • Communication records with our customer service team

Non-Personal Information

We may collect non-personal information such as:

  • Browser type and version
  • Device information
  • IP address
  • Website usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your tailoring orders
  • Arrange pickup and delivery services
  • Communicate with you about your orders and services
  • Provide customer support
  • Send promotional materials (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Delivery and logistics
  • Website hosting and maintenance
  • Marketing and analytics

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights and safety
  • Prevention of fraud or illegal activities

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

7. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at info@onlinetailors.co.uk.

8. Cookies Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and updates. You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly
  • Updating your preferences in your account settings

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Online Tailors

  • Email: info@onlinetailors.co.uk
  • Phone: +44 7702 024660
  • Address: London, UK
  • Website: https://onlinetailors.co.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice on our website

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

ICO Contact Information:

  • Website: https://ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Last Updated: 15-07-2025

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.