Terms & Conditions - Online Tailors

Effective Date: 15-07-2025

1. Introduction

Welcome to Online Tailors. These Terms and Conditions (“Terms”) govern your use of our website https://onlinetailors.co.uk and our tailoring services. By accessing our website or using our services, you agree to be bound by these Terms.

2. Company Information

Online Tailors

Location: London, UK
Website: https://onlinetailors.co.uk
Contact: +44 7702 024660
Email: info@onlinetailors.co.uk

3. Service Description

Online Tailors provides professional tailoring and alteration services including but not limited to:

Clothing alterations (shirts, trousers, dresses, coats, etc.)
Repairs and fixes
Curtain alterations
Leather and suede alterations
Collection and delivery services

4. Booking and Orders

4.1 Order Process

Orders can be placed through our website or by contacting us directly
You must provide accurate information when placing orders
We reserve the right to refuse any order at our discretion

4.2 Minimum Order Value

Minimum order value is £20
If your order exceeds £20, additional charges will apply after inspection

4.3 Collection and Delivery

Free pickup and delivery service is provided within our service area
Collection must be arranged at time of booking
Items must be ready for collection at the agreed time
We are not responsible for delays caused by customer unavailability

5. Pricing and Payment

5.1 Pricing

Prices are listed on our website: https://onlinetailors.co.uk/pricing/
All prices are in British Pounds (GBP) and include VAT where applicable
Prices may change without notice but will not affect existing orders

5.2 Payment Terms

Minimum payment of £20 required when placing order
Final payment due after items are inspected and work completed
We accept major credit cards, debit cards, and online payments
Payment must be completed before items are returned to customer

5.3 Additional Charges

Collection and delivery fee: £10 (may be waived for orders above certain value)
Additional charges may apply for complex alterations discovered during inspection

6. Item Inspection and Assessment

6.1 Initial Assessment

All items are inspected upon collection
We will provide an itemized receipt after inspection
You will be contacted if additional work or charges are required

6.2 Condition Requirements

Items must be clean and in reasonable condition
We reserve the right to refuse items that are excessively damaged or unsanitary
Customers are responsible for removing all personal items from pockets

7. Turnaround Time

7.1 Standard Service

Standard turnaround: “Book now, wear tomorrow” for most alterations
Complex alterations may require additional time
Estimated completion time will be provided upon order confirmation

7.2 Delays

We will notify customers of any unexpected delays
Delays due to customer unavailability may result in storage charges

8. Quality Guarantee

8.1 Satisfaction Guarantee

We offer 100% satisfaction guarantee on all work
If you’re not satisfied, we will redo the work at no additional charge
Claims must be made within 7 days of delivery

8.2 Limitations

Guarantee does not cover normal wear and tear after alteration
We are not responsible for fabric shrinkage or color changes during processing
Original fabric limitations may affect alteration possibilities

9. Liability and Insurance

9.1 Item Security

We take reasonable care of items in our possession
Items are covered by our insurance while in our care
Maximum liability per item is £500 unless higher value is declared and additional premium paid

9.2 Limitation of Liability

Our total liability is limited to the value of the service provided
We are not liable for consequential or indirect damages
We recommend customers obtain their own insurance for high-value items

9.3 Lost or Damaged Items

Claims for lost or damaged items must be reported within 48 hours of discovery
Proof of value may be required for compensation claims
We reserve the right to repair rather than replace damaged items

10. Customer Responsibilities

10.1 Item Care

Ensure items are clean before collection
Remove all personal belongings from pockets
Inform us of any special care requirements or fabric sensitivities

10.2 Communication

Provide accurate contact information
Respond promptly to our communications
Be available for collection and delivery appointments

10.3 Payment

Make payments as agreed
Notify us immediately of any billing disputes

11. Intellectual Property

11.1 Website Content

All website content is owned by Online Tailors or licensed to us
You may not reproduce, distribute, or create derivative works without permission
Our logo, trademarks, and brand names are protected intellectual property

11.2 Customer Content

Any reviews, photos, or content you provide may be used for marketing purposes
You warrant that you own the rights to any content you provide

12. Data Protection and Privacy

Your personal data is protected under our Privacy Policy
We comply with GDPR and UK data protection laws
We will not share your information with third parties except as outlined in our Privacy Policy

13. Cancellation and Refunds

13.1 Order Cancellation

Orders can be cancelled before collection begins
Once work has commenced, cancellation may incur charges
Completed work cannot be cancelled

13.2 Refund Policy

Refunds available for cancelled orders before work begins
Partial refunds may apply if work has partially commenced
Refunds processed within 5-10 business days

13.3 No Collection Policy

Items not collected within 30 days may be donated to charity
Storage fees may apply after 14 days
We will make reasonable efforts to contact customers before disposal

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Labor disputes
Pandemic restrictions
Supply chain disruptions

15. Dispute Resolution

15.1 Informal Resolution

We encourage customers to contact us directly to resolve any issues
We will make reasonable efforts to resolve disputes amicably

15.2 Formal Procedures

Disputes that cannot be resolved informally may be subject to mediation
Any legal proceedings will be governed by English law
Jurisdiction lies with the courts of England and Wales

16. Website Use

16.1 Acceptable Use

Use the website only for lawful purposes
Do not attempt to hack, disrupt, or damage the website
Do not post inappropriate or offensive content

16.2 Account Security

You are responsible for maintaining the security of your account
Notify us immediately of any unauthorized access
We are not liable for losses due to compromised accounts

17. Third-Party Services

Our website may contain links to third-party websites
We are not responsible for third-party content or services
Third-party terms and conditions apply to their respective services

18. Modifications to Terms

We reserve the right to modify these Terms at any time
Changes will be posted on our website with an updated effective date
Continued use of our services constitutes acceptance of modified Terms
Material changes will be communicated via email where possible

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Online Tailors regarding our services.

21. Contact Information

For questions about these Terms & Conditions, please contact us: